Staff at Rocko’s is so nice and very helpful. They offer suggestions and listen to your needs. Your purchases are kept in their system, so when we send someone in the family to get food, they can tell us the last flavor we got and how many we have purchased. Our dog uses Zignature, which has lots of flavors - some our dog likes and others he doesn’t!!! If we do try a new flavor and he can’t eat it, you are allowed to exchange for another kind he will eat. Love it here!!!